Yankee Equipment Systems Returns & Warranties
At Yankee Equipment Systems, we value your satisfaction and aim to provide the highest quality products. In the event that you need to return or exchange an item, our 30-Day Return Policy ensures a smooth and transparent process. Below, you’ll find all the necessary details about our returns and warranty policies, including steps to obtain a Return Authorization and important guidelines to follow. We’re here to assist you every step of the way.
30 Day Return Policy
- You must obtain a Return Authorization prior to returning any item.
- Proof of purchase (invoice number) is required.
- Returns must be made within 30 days of receiving your order.
- Returns are subject to a 20% restocking fee.
- Electrical or Special Order parts are non-refundable.
- Defective electrical parts will be exchanged for the identical item only.
- Returned parts must be new, uninstalled, and in original packaging.
- Used or misused parts will be returned to the customer at the customer’s cost.
- Original shipping charges are non-refundable.
- All return shipping costs are the customer’s responsibility.
- Credit will be issued back on credit card originally used to purchase item(s).
- All returns are subject to inspection. Yankee Equipment reserves the right to deny any return that fails to meet our requirements.
How to Obtain a Return Authorization
Please have the following information when calling 1-800-239-9265 ext. 3 (Parts)
- Proof of purchase information (invoice number and date)
- Part number(s)
- Reason for return
- We will give you a Return Authorization number and shipping instructions.
Warranties
- Warranties are in accordance with current manufacturers’ policies.
- No commercial laundry equipment manufacturer offers a labor reimbursement
warranty. - The manufacturer’s parts warranty dictates that the end user is responsible for all
freight costs associated with warranty parts.
How to File a Warranty Claim
Please have the following information when calling 1-800-239-9265 ext. 3 (Parts)
- Proof of purchase information (invoice number and date), including the equipment model and serial number
- Part number(s)
- Date of failure
- Reason for failure
- We will give you a Warranty Authorization number and shipping instructions.
We form long term relationships with customers to help them manage profitable and environmentally friendly laundries.
